Terms of sale

The customer undertakes to fully accept the terms and conditions below when ordering, and waives all other purchase conditions.

Transport and delivery conditions :

The transport of goods is at the customer's risk, regardless of the destination or mode of transportation

During the delivery by a carrier and in the case of damage or missing items occurring during the transport of the goods :

  • it is the customer's responsibility to write an observation directly on the delivery note and confirm by recorded delivery to the carrier within 3 days after receiving the goods
  • the customer should send a copy of this observation to our services. Delivery times are given to the customer for information only, any delays cannot justify a cancellation of the order or refusal of the goods by the customer.

In case of force majeure (natural catastrophe), resulting in the suspension of the delivery, the delivery will be sent at a later date.
The term force majeure takes into account : total or partial closure of our company for staff reasons, total or temporary shutdown of one of our suppliers or carriers, fire, flood, strike, or lack of raw materials ... In this case, our company disclaims all liability.

Minimum order: 500 € HT

Shipping 50 € for orders less than 1000 € HT

Postage paid, for orders equal to or superior to 1000 € HT

Shipping time: 7 working days after the date of receipt of the order
 

Liabilities and claims:

In the case of defects or non-conformity of the goods, the customer must make a claim to our services by recorded delivery within 3 days of receipt of the goods. Our liability will be declined after this deadline.

In the case of hidden defects with regard to the goods, the customer must make a claim to our service by recorded delivery within 3 days after receipt of the goods. Our liability will be declined after this deadline.

The goods can only then be returned to us with our agreement and according to our instructions, but the return of the goods does not automatically engage automatic recognition of our responsibility.

In case of proven damage to the goods, in terms of our responsibility, damages cannot exceed the amount charged to the customer when ordered. In addition, we reserve the option to reimburse the value of the goods or proceed to their replacement.

In case of damaged or missing goods, the recipient must take all the necessary measures to preserve the recourse against the carrier by transmitting any complaints within the necessary delay, according to the transport mode regulations.
 

Pricing :

The price of the goods is the one in force at the time of placing the order. The price is stipulated without tax.
In case of high variation with regard to the cost of raw materials, prices are subject to change.
 

Terms of payment :

Unless otherwise stated, invoices including tax must be paid by the customer within 30 days from the invoice date. Any delay in payment will automatically lead to the application of a legal interest rate of 11%, without prior formal notice. This penalty will be due on the 31st day following the date of the invoice of the goods.

In case of non-payment after the above stipulated deadline, without a valid reason and after the sending of a formal notice proves to be unsuccessful, the company STECANOTIS reserves the right to increase the balance of the invoice by a further 11%, without prejudice to the application of the penalty clause cited above.

Furthermore, non-payment of the invoice after the payment deadline may result in:

  • An immediate demand on behalf of our company with regard to the payment of the entire debt in the case of payment by installments
  • An immediate demand on behalf of our company for the payment of invoices not yet due.
  • A suspension or cancellation of any pending order.

Any invoice for less than 500 € is payable before shipment.

Discount Conditions: Discount 0 for any prepayment

 

Ownership :

WE RETAIN THE OWNERSHIP OF THE GOODS UNTIL PAYMENT OF THE ENTIRE ORDER. HOWEVER, THE CUSTOMER ASSUMES THE RISK OF ANY FORCE MAJEURE WITH REGARD TO THE DELIVERY OF THE ORDER, THAT IS TO SAY AS SOON AS THE GOODS DEPART FROM OUR WAREHOUSE


Litigation settlement :

THE JURISDICTION OF THE COURT OF COMMERCE OF ROUBAIX--TOURCOING IS THE ONLY COURT ABLE TO SETTLE ANY DISPUTE OF ANY KIND, BY APPLICATION OF FRENCH LAW. FRENCH LAW IS ENFORCED, EXCEPT WITH REGARD TO THE RETENTION OF OWNERSHIP FOR WHICH THE LAW OF THE COUNTRY OR WHERE THE PURCHASER RESIDES APPLIES.